Privacy Policy

At SG Rot Prand Travel ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any way.

By using our website and services, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand our privacy practices.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number.
• Identity Information: Date of birth, gender, nationality, passport details (for booking purposes).
• Payment Information: Credit card details, billing address, bank account information.
• Travel Preferences: Accommodation preferences, dietary requirements, special assistance needs, travel interests.
• Communication Details: Records of your communications and interactions with us, including emails, phone calls, and customer service inquiries.
• Health Information: Information about medical conditions, disabilities, or special requirements that may affect your travel (collected only when necessary and with your explicit consent).

1.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• Technical Information: IP address, browser type and version, operating system, device information.
• Usage Information: Pages visited, time spent on pages, links clicked, search queries.
• Location Information: General location data based on IP address.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy for more details).

2. How We Collect Your Information

We collect information from various sources, including:

• Direct Interactions: When you complete forms on our website, make bookings, subscribe to our newsletter, contact us, or participate in surveys or promotions.
• Automated Technologies: Through cookies, server logs, and other similar technologies when you visit our website.
• Third Parties: From business partners, subcontractors, payment providers, travel suppliers, and publicly available sources when necessary to provide our services.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Services

• Arranging and confirming your travel bookings with our suppliers
• Processing payments and managing your account
• Providing customer support and responding to your inquiries
• Arranging necessary travel documentation
• Fulfilling your specific travel requirements and preferences

3.2 For Legitimate Business Purposes

• Improving our website, products, and services
• Conducting market research and analysis
• Managing our relationship with you
• Preventing fraud and ensuring security
• Complying with legal obligations
• Resolving disputes and enforcing our agreements

3.3 With Your Consent

• Sending marketing communications about our products, services, and promotions
• Providing personalized travel recommendations
• Collecting sensitive information, such as health data, when relevant to your trip
• Processing your information for other purposes for which we have sought and received your consent

4. Legal Basis for Processing

Under the Australian Privacy Act 1988 and other applicable data protection laws, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you, such as booking your travel arrangements.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, or direct marketing (where permitted).
• Legal Obligation: Processing necessary to comply with legal and regulatory requirements.
• Consent: Processing based on your explicit consent, such as for marketing communications or processing sensitive information.

5. Disclosure of Your Information

We may share your personal information with the following categories of recipients:

5.1 Travel Suppliers

We share relevant information with travel suppliers such as airlines, hotels, tour operators, and transportation providers to facilitate your travel arrangements.

5.2 Service Providers

We engage third-party service providers who perform functions on our behalf, such as payment processing, website hosting, customer service, and marketing assistance. These providers have access to personal information needed to perform their functions but are contractually obligated to protect your information.

5.3 Business Partners

We may share information with trusted business partners to offer you certain products, services, or promotions related to travel.

5.4 Legal Requirements

We may disclose your information when required by law, such as in response to court orders, legal process, or government requests, or to protect our rights, property, or safety.

5.5 Corporate Transactions

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

6. International Transfers

As a travel agency, we work with partners and suppliers around the world. Your personal information may be transferred to, stored, and processed in countries outside Australia, including countries that may have different data protection standards. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

These safeguards include:

• Using standard contractual clauses approved by relevant data protection authorities
• Ensuring third parties agree to treat your information in accordance with this Privacy Policy
• Transferring information only to countries deemed to provide adequate protection for personal data

7. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These include:

• Encryption of sensitive information
• Secure network configurations and firewalls
• Access controls and authentication procedures
• Regular security assessments and testing
• Staff training on privacy and security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Potential disputes or legal claims
• Guidelines issued by relevant data protection authorities

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct inaccurate or incomplete information about you.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we temporarily or permanently stop processing certain of your personal information.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to our processing of your personal information, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

9.1 Marketing Preferences

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us using the details in the "Contact Us" section
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you service-related communications that are necessary for the administration of your account or fulfillment of our services.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our website with a revised "Last Updated" date. For significant changes, we will provide notice as appropriate, such as by email or a prominent notice on our website. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SG Rot Prand Travel
42 Circular Quay West
Sydney NSW 2000
Australia

Email: [email protected]
Phone: +61 2 9345 6789

14. Complaints

If you believe that we have breached the Australian Privacy Principles or other applicable privacy laws, you can lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]