Get in Touch

We're here to help you plan your perfect Australian adventure. Whether you have questions about our tours or need assistance with customizing your journey, our team is ready to assist you.

Call Us

Speak directly with our travel experts

+61 2 9345 6789

Email Us

Send us your inquiries anytime

[email protected]

Visit Us

Drop by our Sydney office

42 Circular Quay West
Sydney NSW 2000

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Office Hours

Monday - Friday 9:00 AM - 5:30 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Public Holidays Closed

Find Us

Our office is conveniently located near Circular Quay with easy access to ferries, trains, and buses.

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Need urgent assistance?

For emergencies outside office hours, call our 24/7 customer service line at +61 2 9345 6700.

Frequently Asked Questions

Find quick answers to common inquiries

How far in advance should I book my tour?
We recommend booking at least 3-6 months in advance for our popular tours, especially during peak season (December-February). For custom tours, a 6-month lead time allows us to create the perfect itinerary for you.
What is your cancellation policy?
We offer full refunds for cancellations made 60+ days before your tour start date. Cancellations 30-59 days prior receive a 50% refund, and less than 30 days are non-refundable. We strongly recommend travel insurance for unexpected circumstances.
Are meals included in your tour packages?
Most of our tours include breakfast daily, select lunches, and welcome/farewell dinners. Each tour page specifies the included meals. We always accommodate dietary requirements with advance notice.
Do you offer group discounts?
Yes! Groups of 6+ travelers receive a 10% discount, and groups of 10+ receive 15% off. Contact our team for details and to arrange group bookings.
What's the best time to visit Australia?
Australia's seasons are opposite to the Northern Hemisphere. September-November (Spring) and March-May (Autumn) offer pleasant temperatures nationwide. Northern Australia is best visited during the dry season (May-October), while southern regions are ideal in summer (December-February).